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What
is a Call Center?
What is Call Center Training?
What do you learn in Call
center Training?
What kind of courses does
Shahed’s Call Center Training offer?
Why should we train you?
How much does Call Center
Training cost?
What kind of job will be offered?
Once we have completed our training
how long will it take to get a job offer letter?
What happens if we do not
get an Offer Letter from a Call Center in Pakistan?
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What is a Call Center?
A Call Center is a centralized and/or outsourced office
of an organization that handles incoming and outgoing
telephone calls from and to the customers. Call Centers
usually handle two types of operations.
INBOUND
Inbound operations at call centers are usually used
for customer service for companies offering after sales
and technical support to their existing customers and
also making cross sales.
OUTBOUND
Outbound operations at call centers are usually used
for Tele Marketing and Tele Sales campaigns for companies
offering new products and special offers to their target
market.
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What is Call Center Training?
In Call Center Training we train you to be a Certified
Call Center Agent/Representative, which enables you
to get hired and work as a CSR (Customer Service Rep)
and/or TSR (Tele Sales Rep).
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What do you learn in
Call Center Training?
In addition to English Language Skills you will also
learn…
| Introduction
to Call Centers |
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| Concepts
of Marketing |
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| Basics
of Marketing |
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| Self
Development for Call Center Marketing |
|
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Introduction
to Customer Service |
|
|
Communication
Skills |
|
|
Customer
Service Training |
|
|
The
ART of Customer Service |
|
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Customer
Satisfaction |
|
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Building
Strong Customer Relationships |
|
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Customer
Complaints |
|
|
Dealing
with Difficult Customers |
|
|
Customer
Service Skills |
|
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Telephone
Skills for Quality Customer Service |
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Basic
Understanding of Sales |
|
|
Sales
Training |
|
|
Sales
Techniques |
|
|
Telephone
Sales Skills |
|
|
Sales
Strategy |
|
|
Closing
the Sale- Ask for Sale and Get
It |
|
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What kind of courses does Shahed’s
Call Center Training offer?
Courses
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Why should we train you?
There is only one thing you need to consider before
you make a decision about your tomorrow and that is
whether or not you want to make the money which will
help you and your family become comfortable. When the
answer is yes, then come on in and we’ll explain
to you how we can offer you what no other training can.
Shahed's Call Canter Training is the only one in the
whole of Pakistan, Which is so confident about their
training that we are offering a 100% guarantee and we
advertise our competitors too.
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How much does Call Center
Training cost?
Course PKR 18000/= Only
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What kind of jobs will be
offered, once the training is completed?
HR Managers of different Call Centers will interview
you and will offer you a CSR job.
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Once we have completed our
training how long will it take to get a job offer letter?
Once your training is completed, your interviews will
start immediately, however we promise to get you a job
offer letter within 30 days of completion of your training.
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What happens if we do not
get an Offer Letter from a Call Center in Pakistan?
Your 100% course fee will be refunded within 30 days.
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